Terms of Service

01Access and acceptance

These Terms govern your use of CharHaven. If you do not agree with them, do not create an account or continue using the service.

02Account security

• Keep your login details secure and report suspected account access to CharHaven promptly.
• You are responsible for authorized activity through your account and for taking reasonable steps to protect your credentials.
• CharHaven may restrict or end access when an account violates these Terms or the Community Guidelines.

03Content standards and age-appropriate content

CharHaven is an 18+ platform. All content uploaded, shared, or displayed on CharHaven must comply with the following standards:

• General content: Shown according to the visibility you choose; new characters and worlds start private. Must be appropriate for audiences aged 18+.
• Mature content (18+): Must be tagged with the mature content flag. Hidden by default. Only accessible to authenticated users aged 18+ who have explicitly consented.
• Prohibited content: The following is banned regardless of tagging — child sexual abuse material (CSAM), sexual depictions of minors (real or fictional), non-consensual sexual content, real-world violence/gore/terrorism, hate speech, doxxing, and promotion of self-harm.

CharHaven reserves the right to remove any content that, in our sole judgment, violates these standards. For the full list of content rules and behavioral expectations, see our Community Guidelines.

04Age requirements and minor safety

• You must be at least 18 years of age to create a CharHaven account.
• People under 18 may not create or use a CharHaven account. Mature content is additionally hidden by default and requires an authenticated adult user to opt in.
• Credible findings that an adult solicited, groomed, or exploited a minor may result in permanent termination and escalation to relevant authorities when required or appropriate under applicable law.
• If we discover an account belongs to a person under 18, we will disable it promptly and delete or retain associated data only as required for safety, evidence preservation, and applicable law.

05Content ownership and license

You retain ownership of the original content you create and upload to CharHaven. By posting content on the service, you grant CharHaven a limited, non-exclusive, worldwide, royalty-free license to host, cache, reproduce, format, distribute, and display that content solely as needed to operate, improve, secure, and promote the service. This license ends within a commercially reasonable period after the content is deleted from active systems, subject to backup retention, legal obligations, and dispute-resolution needs.

06Copyright notice and takedown

CharHaven respects intellectual property rights and accepts copyright notices under applicable law, including notices formatted to contain the information ordinarily required by the U.S. Digital Millennium Copyright Act (DMCA). If you believe your copyrighted work has been used without authorization on our platform:

• Submit a copyright notice via our Copyright Takedown Form
• Or send a written notice to admin@charhaven.com

We review sufficiently detailed notices, may remove or disable access while a claim is evaluated, notify the affected uploader when appropriate, accept counter-notices, and take escalating action against repeat infringement. This process does not claim that CharHaven has completed any registration required to obtain a particular statutory safe harbor.

07Restricted conduct

The following activities are strictly prohibited on CharHaven:

• Illegal activity or content
• Harassment, bullying, or threatening messages
• Unauthorized data collection or scraping
• Bypassing content filters or safety systems
• Uploading untagged explicit/mature content
• Creating accounts under the minimum age

For the complete enforcement policy including our progressive strike system, see our Community Guidelines.

08Membership plans and virtual goods

Some CharHaven features are offered as paid memberships, supporter perks, or virtual goods. Prices, benefits, eligibility rules, and the external checkout provider will be identified on the relevant purchase page before checkout. Cancellation stops future renewals where supported, and paid benefits generally remain available until the end of the active billing period unless the purchase is refunded, reversed, or terminated for fraud or abuse.

09Limitation of liability

10Governing law and dispute resolution

These Terms are governed by the law that applies to CharHaven's operator and to you. Nothing in these Terms removes consumer, privacy, or procedural rights that cannot legally be waived.

• Informal resolution first: Before filing any formal claim, you agree to contact us at admin@charhaven.com and attempt to resolve the dispute informally in good faith for at least thirty (30) days.
• Formal claims: If informal resolution fails, either party may use a court or other dispute process available under applicable law. Venue and procedure will be determined by the law that actually applies rather than by an unspecified or automatic waiver.

11User content responsibility

CharHaven hosts user-generated content and also publishes its own materials. Users are responsible for the content they create, upload, share, and distribute; CharHaven is responsible for its own materials and for operating the service as required by applicable law. Hosting or moderating user content does not mean CharHaven endorses, verifies, or guarantees its accuracy.

• You represent and warrant that you have the right to post all content you upload, and that such content does not infringe any third party's intellectual property, privacy, or other rights.
• You acknowledge that other users' content may be offensive, inaccurate, or otherwise objectionable. CharHaven shall not be liable for any user-generated content, whether or not it violates these Terms.
• CharHaven may monitor, review, restrict, or remove user content to enforce these Terms, reduce harm, respond to notices, protect the service, or comply with applicable law.

12Intermediary role and moderation

CharHaven provides tools through which users create and share content. The allocation of responsibility between CharHaven and a user is determined by the law that actually applies; these Terms do not assume that any specific statutory immunity or safe harbor is available.

This does not limit our right or obligation to remove content that violates these Terms, applicable law, or our Community Guidelines.

13Account termination and data

• You may terminate your account at any time via Settings → Delete Account.
• Upon deletion, your profile and user-facing content are removed from active public access within a reasonable processing period, subject to technical queues, dependency cleanup, and lawful retention needs.
• Some records may remain in backups, audit logs, fraud-prevention systems, or unresolved moderation records for a limited period after deletion.
• CharHaven may suspend or terminate accounts that violate these Terms, create safety risk, abuse platform systems, or expose the service to legal or operational harm.

14Virtual currency (Haven Coins)

• Haven Coins are a virtual currency used exclusively within the CharHaven platform.
• Haven Coins have no real-world monetary value and cannot be exchanged, refunded, or transferred outside the platform.
• Haven Coins may be used to purchase cosmetic items, profile upgrades, and other platform features as available.
• Unused Haven Coins have no cash redemption value and will be forfeited upon account deletion. This does not remove refund or other consumer rights that cannot legally be waived.

15Membership plans and refunds

• Memberships and virtual purchases are billed through the checkout flow shown at the time of purchase. Taxes, processor fees, and currency conversion may vary by region or payment method.
• If a subscription renews automatically, you can cancel before the next renewal date to avoid future billing. Ending a plan does not retroactively refund already delivered access unless required by law or expressly approved by support.
• For recurring Ko-fi support, manage cancellation in your Ko-fi account under Account & Billing → Subscriptions, or use the Manage Subscription link in your receipt. Deleting your CharHaven account does not stop recurring provider payments. For payment issues or refund requests, contact CharHaven with the payment date, amount and receipt reference; do not send card details or passwords.
• Refund requests are reviewed case by case. Approved refunds may result in the removal of purchased perks, coins, cosmetics, or related account benefits.
• Fraudulent payment activity, abusive refund behavior, or unauthorized chargebacks may result in purchase restrictions, perk removal, account suspension, or permanent termination.
• Supporting CharHaven is a purchase, not a donation. A supporter membership buys the digital perks described on the membership page. It is not a charitable gift and is not tax-deductible.
• Haven Coins have no cash value. They are earned by taking part, or given to supporters as a thank-you. They cannot be bought directly, sold, exchanged for money, transferred outside CharHaven or withdrawn, and CharHaven offers no game in which coins are staked on chance.
• Commissions are arranged between the artist and the client. CharHaven lists them but does not process, hold or take a fee from commission payments.

16AI-generated content

CharHaven may offer AI-powered tools (such as AI Assist on the character form) for character creation and content generation. By using these tools:

• Rights in AI-assisted output depend on applicable law and the extent of human authorship. CharHaven does not promise that purely machine-generated output is copyrightable or exclusive.
• CharHaven makes no warranty regarding the accuracy, originality, or fitness of AI-generated output.
• AI-generated content must comply with the same content standards as user-created content, including mature content tagging requirements.
• You must label any image made or edited with AI tools, and any writing drafted mainly by AI, whether or not it came from CharHaven's tools. CharHaven may add a missing AI label, and may remove content or restrict an account that leaves the label off on purpose or repeatedly. The rules are in the Community Guidelines, section 12.

17Third-party services

CharHaven integrates with or links to third-party identity, checkout, media, bot-protection, hosting, analytics, email-delivery, and content-delivery services. The active providers and data categories are identified in the Privacy Policy and at the point of use where appropriate. External services operate under their own terms, privacy notices, and availability commitments. Third-party names and marks are used only to identify interoperable services, remain the property of their respective owners, and do not imply affiliation, sponsorship, or endorsement.

18Indemnification

You agree, to the extent permitted by applicable law, to indemnify, defend, and hold harmless CharHaven, its administrators, and affiliates from third-party claims, liabilities, damages, or reasonable expenses arising from your unlawful use of the service, your material violation of these Terms, or your infringement of another person's rights. This clause does not remove rights or remedies that cannot legally be waived.

19Changes to these terms

CharHaven may update these Terms from time to time to reflect product changes, legal requirements, security needs, or operational improvements. When changes are material, we will make a reasonable effort to notify users through the site, email, or in-product announcements before or when the changes take effect. Continued use of CharHaven after the effective date of updated Terms constitutes acceptance of the revised Terms.